Information Technology Services Division

The Information Technology Services (ITS) Division is responsible for providing automated information management services for the Commission in the central and district offices. The ITS Division resources are dedicated to support the Commission's divisions and leadership with their computing infrastructure needs.

The ITS Division is responsible for ensuring the information resources essential to operate the agency activities including hardware, software and applications, are available and performing at optimal levels.

System availability is a critical factor for enabling the agency to meet regulatory requirements and achieve performance objectives.

The ITS Division provides Customer Service and Operations, Desktop support, Network Administration, Program and Process Management and Applications Development and Maintenance.

The Customer Service and Operations section is responsible for the Commission’s network, personal computers and printers, Web support, server and mainframe systems, data entry and data control functions and a help desk for customer service. The Program and Process Management section is responsible for programs, project management, business analysis, information security, contract development and oversight, procedures, ITS strategic planning, budget development and tracking, analysis, and reporting. Both sections provide management and oversight of the outsourced Data Center Services (DCS) contract through the Department of Information Resources (DIR). The Applications Development and Maintenance section is responsible for the Commission’s business applications, including regulatory applications, intranet and Internet applications, reporting, and Geographic Information Systems (GIS).